For all enquiries you can reach our customer service team via email at [email protected] or through our contact form on the website. We aim to respond within 24-48 hours.

We ship Australia-wide via your choice of standard or express shipping. We are working on expanding to international locations, so stay tuned for future updates!

Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your order through our courier’s website.

There are three ways to participate in Falms+ Giveaways:

1. Product Purchases
   Every item you buy earns 3 giveaway entries—the more you shop, the better your chances!
2. Entry Packages
   Want extra entries? Purchase an individual entry package to boost your odds and get access to exclusive partner discounts.
3. Falms+ Membership
   Subscribe for accumulating monthly entries and exclusive perks:

• Basic ($10/month): 1 free entry/month for every giveaway + 15% off storewide & partner discounts.
• Pro ($20/month): 4 free entries/month for every giveaway + 25% off storewide & partner discounts.
• Elite ($50/month): 20 free entries/month for every giveaway + 40% off storewide & partner discounts.

Combine these options to maximise your chances to win every week!

To enter our giveaways, you need to either be a Falms+ member, purchase an individual package or purchase from our activewear store. Entrants to all giveaways must be at least 18 years old to participate. However, once you’re entered, anyone who meets these entry requirements has a chance to win!

No, you don’t need to watch the live stream or answer your phone to win. As with all our previous events, we will contact the winner promptly using the details provided during registration. If we are unable to reach the winner during the live giveaway reveal on Instagram, we will make additional attempts later. In line with our trade permits, a redraw will only occur if the prize remains unclaimed for 3 months.

 “Accumulating entries” means that as you continue to make purchases or participate in our giveaways, your total entries for future giveaways increase over time. For example, with our Basic Membership Package, you receive 1 entry for every draw each month. In month 1, you’ll have 1 entry for every giveaway; in month 2, you’ll have 2 entries for every giveaway; in month 3, you’ll have 3 entries for every giveaway, and so on. The more entries you accumulate, the better your chances of winning!

While a Falms+ membership does boost your entries, anyone can enter giveaways by either making product purchases or purchasing individual entry packages. However, membership does give you extra perks, including savings with our partner discounts!

If you win a giveaway, we’ll contact you directly via email or phone within 24 hours of the draw date and time. Usually we’ll contact the winner of each draw by phone while live on Instagram immediately after the draw has taken place. Keep your phone nearby and be sure to check your inbox and spam folder!

Our giveaways are drawn using Random Draws Australia, a certified third-party platform approved by the Australian government. This ensures that all our draws are completely fair, transparent, and compliant with legal regulations. Visit https://www.randomdraws.com/au/ to find out more.

Yes! You can absolutely win more than once. Each entry gives you a chance to win, so the more entries you have across multiple giveaway draws, the greater your chances of winning multiple times.

No, this is not a lottery. Our giveaways are conducted as trade promotions and are based on eligible purchases and/or membership entries, as detailed in our terms and conditions. Every entrant has a fair chance of winning, and no additional payment is required beyond the qualifying purchase or Falms+ membership fee. We comply with all relevant regulations across all Australian states and territories and adhere to the necessary trade permits, which are made available on our site for full transparency.

Unfortunately, due to regulations on trade promotions in South Australia, SA residents are not eligible to win giveaway prizes. However, you can still enjoy all other benefits of our Falms+ membership, including partner discounts, store-wide discounts, and exclusive VIP invitations to Falms+ games!

Falms+ is our exclusive membership program that offers exciting perks, including extra entries into giveaways, store-wide product discounts, and access to special promotions with our partner brands.

You can join Falms+ by signing up directly through our website on our members page. Choose the membership tier that best suits your needs, and enjoy instant access to the benefits.

Basic: $10/month ($2.50/week)

Pro: $20/month ($5/week)

Elite: $50/month ($12.50/week)

You can view the most up-to-date pricing and benefits for each tier on the Falms+ Membership page.

Yes, you can cancel your Falms+ membership at any time via the account page. Please refer to our Membership Terms and Conditions for full details on how to manage your subscription.

Absolutely! Each tier of Falms+ membership gives you entries into our weekly and monthly giveaways, increasing your chances of winning! All memberships are run via our accumulating entries model meaning the longer you are a member the more entries you will accumulate. To see specifics on the number of additional entries for each tier, head to our Falms+ Membership page.

If you upgrade your tier, you’ll immediately gain access to the new benefits that come with the higher tier. If you downgrade, you’ll retain your current benefits until the end of your current membership cycle.

You can easily update your payment details by logging into your Falms account and going to the payment section. From there, you can add or edit your payment information.

To become a partner, simply reach out to us via email at [email protected]. We’ll review your brand and discuss potential collaboration opportunities that align with our values and goals.

Falms partners with businesses in the activewear, fitness, wellness, and lifestyle sectors, as well as those with products or services that resonate with our target audience. If you feel your brand is a good fit, we’d love to hear from you!

Absolutely! We welcome partnerships with businesses of all sizes, from startups to well-established brands. If you’re passionate about your products and/or services and think you’d resonate with our audience, we’d love to hear from you.

Yes, we do! We understand the importance of ensuring a partnership is the right fit. Our trial period allows potential partners to experience the benefits of working with us before committing long-term. For more details, feel free to reach out to our team.

Our partnerships can vary depending on the collaboration type. Typically, it includes a mutually beneficial agreement where both parties offer value. This could be through product discounts, joint giveaways, affiliate programs, or special promotions. We’ll work with you to tailor the partnership to meet your needs.

We offer both paid and non-paid collaboration options depending on the scope of the partnership and what you’re after. However, in most cases, our partnerships are free. In some cases, we fund giveaways and promotions, ensuring partners receive exposure without upfront costs. We’re open to discussing flexible terms that work for both parties.

Absolutely! We love creating unique giveaways or promotions that fit with your brand. Simply reach out to discuss ideas, and we’ll work together to create something exciting for our community. We regularly fund giveaways with vouchers to partner brands to help promote our partners.

We provide partners with detailed performance reports, including metrics like traffic, sales, and engagement, so you can track the success of our collaboration.

The length of a partnership depends on the terms we agree upon. All new partners undergo a free one-month trial with no obligation. We offer both short-term and long-term collaborations, so you can choose the best fit for your business goals.

Yes! While we are based in Australia, we collaborate with brands worldwide, provided the partnership aligns with our audience and logistics.

If we don’t move forward with a partnership, we will provide feedback and may keep your brand in mind for future opportunities. We always appreciate the interest and the opportunity to learn more about your business.